Refund Policy

The Hall Payne Lawyers online Wills and Enduring Power of Attorney system contains an assessment process to allow you to determine whether the documents produced by the system are appropriate for your personal situation.

This is a self-assessment process. As the system is online, once you have accepted that the system is suitable for you, it cannot be reversed. For that reason, we do not offer a refund of fees except in a situation where it can be shown that the program has malfunctioned.

We will not offer a refund for situations where there has been user error.

We are unable to provide a refund simply because you have changed your mind.

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