Blindsiding a worker into a redundancy meeting is not “reasonable management action”

Rejected workers compensation claim decision overturned after employer failed to consult

In this article, we explore a case where a worker’s initial claim for workers compensation was denied by WorkCover Queensland due to the employer’s actions being considered “reasonable management action”. Upon application to Workers’ Compensation Regulator, that original decision was confirmed. The worker appealed to the Queensland Industrial Relations Tribunal (“QIRC”) who overturned the prior decisions and the workers’ compensation claim was ultimately accepted. 

“Reasonable management action” precludes workers' compensation claim

In Queensland, an entitlement to workers’ compensation benefits may be excluded if a psychiatric or psychological injury arises out of what is termed “reasonable management action”.

The workers' compensation legislation, unfortunately, operates to exclude a psychological injury arising out of 'reasonable management action' by the employer. What is considered 'reasonable management action' has been the subject of a significant number of Court decisions over the last 25 odd years since it was introduced as a concept into workers' compensation legislation in Queensland.

The Queensland Industrial Relations Commission recently had occasion again to consider a case which involved a rejected application for workers’ compensation due to 'reasonable management action'.

In Scott v Workers' Compensation Regulator [2021] QIRC 110, Mr Scott as the appellant, submitted to the QIRC that the redundancy and termination of his employment was made in an unfair and unreasonable way, causing psychological injury.

He suffered a major depressive disorder as a result of the ‘surprise redundancy’, and his access to compensation benefits turned on whether his injury was excluded by the operation of section 32(5) of the Workers’ Compensation and Rehabilitation Act 2003.

This section, amongst other exclusions, precludes a claim for “psychiatric or psychological disorder arising out of, or in the course of… reasonable management action taken in a reasonable way by the employer in connection with the worker’s employment...

WorkCover Queensland rejects workers’ compensation claim

Mr Scott had worked for his employer for 15 years. Shortly after returning to work following a period of leave, Mr Scott was called into a meeting with management and was informed his employment had been made redundant effective immediately.

Mr Scott subsequently submitted an application for workers’ compensation which was rejected by the insurer, WorkCover Queensland, on the grounds that he suffered an injury arising out of ‘reasonable management action’, and therefore his claim was not one for acceptance.

Mr Scott submitted an Application for Review to the Workers’ Compensation Regulator (an independent organisation that reviews the insurer’s decisions), which confirmed WorkCover Queensland’s decision to deny his claim.

Mr Scott then appealed the Regulator’s decision to the QIRC.

The QIRC decision

The QIRC considered the reasonableness of management action in the context of the termination and redundancy; in particular, the employer’s failure to consult with Mr Scott before a definitive decision was made. The manner in which management communicated the redundancy with Mr Scott was also scrutinised, with the Commission noting:

  1. A few months prior to the meeting, his supervisor encouraged the belief in Mr Scott that his job was safe, and there was no suspicion of his position being redundant.
  2. Mr Scott was not given advanced warning of the redundancy meeting, nor an idea of the purpose of the meeting, and was therefore “blindsided”.
  3. He was not given the opportunity to have a support person present at the meeting; and
  4. The employer had no redundancy or termination policy.

The QIRC noted that the lack of appropriate consultation with Mr Scott meant the redundancy came as a “complete shock” to him, including:

  • the lack of opportunity to be given so much as a general idea of the purpose prior to the meeting taking place; and
  • not being offered a support person to be present.

This behaviour by the employer was considered more than just “a mere blemish” of how management conducted themselves.

Mr Scott’s statutory claim for workers’ compensation was ultimately accepted, and the QIRC overturned the decisions of WorkCover Queensland and the Workers’ Compensation Regulator.


The decision is an important win for a deserving worker who sustained a significant psychiatric injury from ill-considered management actions by the employer. The case highlights the requirement for employers to properly consult with employees, certainly at a meeting to discuss possible decisions such as termination and redundancies.

Get help from an employment lawyer

If you have sustained an injury at work and require advice, or you’ve experienced unfair or unreasonable treatment at work, our highly experienced personal injury and employment law teams can help.

You can contact us by phone or email to arrange your consultation; either face-to-face at one of our offices, by telephone or by videoconference consultation.

Phone: 1800 659 114

  This article relates to Australian law; either at a State or Federal level.

The information contained on this site is for general guidance only. No person should act or refrain from acting on the basis of such information. Appropriate professional advice should be sought based upon your particular circumstances. For further information, please do not hesitate to contact Hall Payne Lawyers.

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